Best Practices: Acing Your Trial Sessions

Trial sessions are your chance to make a fantastic first impression and potentially gain a new regular yoser! Here's a quick rundown on how they work and some optional tips to help you shine.

We give every new yoser a special trial ticket to book their first session and see what Yo! is all about. Normally, this will be a 25-minute session. However, you might occasionally see a 50-minute trial booked on your schedule. This can happen if a yoser has other tickets available (for example, from a gift or promotion, or they have bought tickets as they registered to use the service) and uses them along with their trial ticket. Just check the session length on your dashboard as you normally would!

Tell Them All About Yo! (If They Ask)

It's common for new yosers to be curious about the platform. If they ask for more information during a trial, here are some key points you could share:

• Our Origin & Mission: Yo! is a Brazilian company with a mission to make daily English practice more accessible.

• Our All-in-One Platform: Feel free to highlight our great features, like the built-in video chat, the chatbox, the integrated material library, the synced features and that all sessions are recorded and available for yosers to review anytime (with downloadable audio).

• Our Community: We're building a global community of tutors from diverse backgrounds, available 24/7 to help learners connect.

• The Yo! Experience: While improving their English, they'll get to meet tutors from diverse backgrounds, all from the comfort of wherever they choose to connect—home, a coffee shop, you name it!

• Our Sessions: They are freestyle, focusing on real conversation. Yosers can talk about anything, use materials from our library, stuff you suggest or bring their own. Sessions are either 25 or 50 minutes long.

• Feedback System: yosers can rate each session experience and leave feedback to help improve the community.

• Support: Our friendly Customer Support team is always ready to assist yosers with any issues they might have.

The Yoser Conversion Bonus

Remember, a great trial session can lead to our Yoser Conversion Bonus! This is our way of rewarding you when your professional service helps a new user decide to subscribe to the Yo! Plan (our recurring plan). You can read the full details on how it works in our Incentives: The Yoser Conversion Bonus guide.

For more general tips, don't forget to check out our Best Practices: Preparing for a Great Session and Best Practices: Your Guide to Awesome Sessions guides!