Got a Formal Notice? Here's How to Appeal

Hey there. We get it – receiving a Formal Notice can be stressful, especially if you feel the situation was misunderstood. Because our partnership is built on fairness and transparency, we've created a straightforward process for you to share your side of the story.

➡️What can be appealed?

We believe in fairness. That's why our appeal process is designed to provide a second look any time a Formal Notice is issued based on a manual, evidence-based investigation by the Yo! team.

The right to appeal applies regardless of what triggered the investigation (a yoser report, a system alert, or an internal finding). If our team reviewed the evidence and made a conclusion, you have the right to appeal that conclusion.

This covers notices for:

• Community Standards violations.

• Safety Tool Misuse.

• Agreement Breach.

➡️What cannot be appealed?

Notices issued based on objective performance metrics (like your cancellation rate) are not subject to this appeal process. Since these notices result from a straightforward data calculation rather than a subjective human interpretation by our team, there is no decision to appeal.

➡️Your Step-by-Step Guide to Submitting an Appeal

Step 1: Get the Details Your Formal Notice will arrive on your dashboard and in your email. It will always point to the specific session and the standard that was reportedly not met.

Step 2: Send Your Appeal (You've got 72 hours!) If you believe the notice is unwarranted, you have 72 hours from when it was issued to submit your appeal.

• How? Easy! Just submit a ticket through the Tutor Help Center.

• Subject Line: "Appeal for Formal Notice - [Your Tutor Name] - [Date of the Session]"

Step 3: Share Your Side of the Story In your ticket, give us a clear and professional rundown of what happened from your perspective. The more detail, the better! Be sure to include:

• A short description of the session.

• Super Important: Specific timestamps from the session recording that support your case (e.g., "At 14:32 in the recording, you can hear that..."). This helps our team find the exact moment you're talking about.

Step 4: Our Team Dives In Once we get your appeal, our Trust & Safety team kicks off a second, deeper review. We'll look at everything again: the original complaint, your appeal, and a full re-watch of the session recording, focusing on the evidence you provided.

Step 5: The Final Word After the review (usually within 5 business days), we'll let you know the final decision through your support ticket. The outcome will be one of these:

• ✅ Appeal Granted: We agree! The notice is removed from your record.

• ❌ Appeal Denied: After a full review, we confirmed that a violation did occur. The notice will remain on your record.

💡A Quick Note on Platform Safety: To keep the platform safe for everyone in real-time, please know that any consequences from the original notice (like a booking cooldown) may stay active while your appeal is being reviewed. We appreciate your understanding!