Welcome to the Tutor Help Center: A Guide to Our Policies
Aleksandra
Last Update 2 months ago
Hey there, tutor! 👋
Welcome to the Yo! community and to the Tutor Help Center! This center is all about making our platform a great, safe, and reliable place for both tutors and yosers. Our job is to provide the tech that connects you with learners and to make sure everyone has a quality experience.
The policies laid out here aren't rules about how you should teach – you're the professional, and that's your call. Instead, think of them as our shared community standards. They're the baseline for professionalism and safety that protects everyone and allows great English conversations to happen.
Just a friendly reminder: It's super important to read and understand the policies in our Help Center. Why? Because they directly impact key aspects of your journey with Yo!, like how you get paid, your safety and security on the platform, and even your continued ability to offer sessions. Think of them as your essential playbook for a successful and smooth experience!
💡Understanding Our Policies: Standards vs. Best Practices vs. Guides
To make everything super clear as you use the platform, we divide all our policies and guides into three simple categories. Knowing the difference will help you understand what’s a core requirement for being part of our community, what’s just helpful advice, and what’s descriptive information to help you succeed.
Just look for the label at the top of every article!
➡️ Mandatory Platform Standard
Think of these as the "Rules of the Road" for our community.
This label marks the essential, non-negotiable requirements for Safety, Quality, and Reliability on the platform, as defined in your Tutoring Services Agreement. They are the baseline that ensures every yoser has a safe and professional experience.
Following these standards is a core part of your agreement with Yo! and is necessary to keep your account active and in good standing. A failure to meet these standards is considered a material breach of your agreements.
You'll see this tag on articles covering topics like:
Professional Conduct & Environment
Trust & Safety Rules
Technical Requirements
Platform Reliability Metrics
➡️ Optional Best Practice & Guideline
Think of these as our "Pro-Tips Section."
This label marks all our helpful hints, tips, suggestions, and guides. We create them to help you get the best ratings and keep your yosers engaged.
These guides are completely optional and non-binding. We share them because we want you to succeed, but you are the professional. You are always free to use your own unique methods and style. There is never a negative consequence for not following a Best Practice. They are just resources for you to use if you find them helpful.
You'll see this tag on articles like:
Cultural Guides
Creative ways to use platform features
➡️ Platform Guide
Think of these as your "Instruction Manual" for Yo!
This label marks all our helpful guidance on how the Yo! platform works. They are descriptive and informative, guiding you through processes and tools, and do not describe required or optional actions from your side in terms of performance or conduct.
You'll see this tag on articles covering topics like:
How to use the Yo! Zone
Understanding Session Statuses
Platform Features
Troubleshooting & Support
Scheduling Basics
Contacting Support
That's it! By being clear about what's a core requirement, what's just a helpful hint, and what's simply a guide, we can all work together to make Yo! the best and most trusted platform for English learning.