Incentives: The New Tutor Top-up Bonus

We're thrilled to have you in the Yo! community! To help new tutors get a strong start and to ensure yosers find great availability from day one, we have a special, 100% optional incentive program for your first 30 days.

Just like ride-sharing apps offer bonuses to drivers during peak hours to ensure passengers can find a car, we offer this incentive to ensure new yosers can always find available tutors when they first join. It's a standard marketplace tool to help balance supply and demand. Participation is always a business decision for you.

If you choose to participate and meet the eligibility criteria below, Yo! offers a special "top-up" bonus to ensure your total earnings are no less than the equivalent value of 100 conducted slots for your first 30-day period.

Think of it as a safety net: if you have a slow start with bookings but kept your schedule open for yosers, we'll "top up" your earnings to ensure your commitment is rewarded. If you open more than 200 slots, the guaranteed minimum payment remains equivalent to 100 slots.

You become eligible for this one-time offer by meeting all of the following goals within your first 30 days (starting from your account activation date):

1. Availability target: open at least 200 slots in the 30-day window and meet the weekly availability requirements below.

Weekly availability requirements (must be met in each week).
For this incentive, a “week” is a fixed 7-day block counted from your activation date (local time):

• Week 1: days 1–7 from activation

• Week 2: days 8–14

• Week 3: days 15–21

• Week 4: days 22–28

• Days 29–30 are excluded from the weekly requirement but still count toward 30-day totals.

Each of the four weeks above must satisfy both conditions:

• ≥ 50 open slots per week, and

• ≥ 10 open slots on at least 5 distinct days in that week.
  
  

Didactic examples for availability (illustrative only):

🌟 Example 1: open 10 slots per day, Monday–Friday → 50 slots/week across 5 days. Repeat for 4 weeks → 200 slots total, meeting all weekly minimums.

🌟 Example 2: open 10 slots Wed, 10 Thu, 10 Fri, 10 Sat, 10 Sun → 50 slots/week across 5 days. Repeat for 4 weeks → 200 slots total.

Remember, these numbers are just the minimum target to qualify for this special, one-time welcome bonus. You are always free to open as many slots as your schedule allows. After all, as an independent professional on our platform, the more sessions you successfully conduct, the more you earn!

Don't forget that beyond this initial offer, you are always eligible for our ongoing Performance-based Incentives for high volume as well. Check out the Incentives: Earn More with Volume Bonuses policy to see all the ways you can boost your earnings!

2. Reliability target: to remain eligible within your 30-day period, stay within these limits (Reported or Unreported combined):

• Up to 30 bookings → 1 cancellation allowed

• Up to 60 bookings → 2 cancellations allowed

• Up to 90 bookings → 3 cancellations allowed

• Above 90 bookings → overall cancellation rate must not exceed 3%
  
  

How the Payment Works: All the Details

The "top-up" mechanics (example): let's imagine a new tutor, Maria, participates in the offer and meets all the eligibility targets.

• During her first 30 days, she conducts 60 successful slots and has 5 yoser No-Shows.

• In total, she has 65 paid slots (since yoser No-Shows count as conducted slots for payment).

• The incentive in action: because Maria qualified, Yo! will "top up" her payment. We add the value of 35 slots to her earnings, so she receives a total payment equivalent to 100 conducted slots.

• What if Maria had conducted 110 sessions? Great! In that case, she would simply be paid for all 110 sessions. The incentive is a safety net, not a cap on your earnings.
  
  

Slot and Session Equivalence: Remember, payment is on a slot basis. A 25-minute session is one slot; a 50-minute session is two slots.

No-shows: sessions marked as no-show count toward the number of conducted slots and are paid as usual.

Volume incentives: paid unbooked slots do not count toward volume-based incentives.

Payment Timing: This incentive applies only to your first 30 days. If this period crosses two pay cycles, the bonus (the "top-up" amount) will be calculated after the full 30 days are complete and paid out with the second pay cycle's payment.

• Example: If your account is activated on November 21st, your 30-day incentive period ends on December 20th. Your payment for slots conducted from Nov 21-Dec 4 will be sent by Dec 15th. The final calculation and payment of the incentive itself would happen with the December pay cycle, sent by January 15th.

Eligibility Requirement

Please remember, as detailed in our Performance Metrics: Your Overall Reliability policy, maintaining a low Overall Cancellation Rate is key. To be eligible for this bonus, your Overall Cancellation Rate for the pay cycle must not be above 3%.