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Scheduling & Payments

Last Update vor 2 Monaten

Your Yo! Schedule: Understanding Slots & Bookings Scheduling Basics: Mastering Your Yo! Time Payments & Invoicing: How You Get Paid Manually Canceling Sessions: A Step-by-Step Guide Your Reputation on Yo!: How Ratings Work

Your Reputation on Yo!: How Ratings Work

[PLATFORM GUIDE]

Aleksandra

Last Update vor 3 Monaten

Your reputation is your most valuable asset in the Yo! marketplace. Our rating system is designed to be a transparent and fair way for yosers to share their feedback, helping you build your reputation and helping other yosers choose the right tutor for them.


➡️How Yosers Can Rate a Session


After each session, a yoser has up to 72 hours to leave a rating. The options are:

  • Thumbs up - a positive evaluation

  • OK - a neutral evaluation

  • Thumbs down - a negative evaluation


Yosers can also leave a written comment. To keep things fresh, your public profile will always display your 20 most recent comments, along with the yoser's name, photo, and the month of the rating.

➡️Calculating Your "Yo! Rate"


Your "Yo! Rate" is the key metric shown on your profile (e.g., “97% positive”). Here's how the system calculates it:

  • It's based on the percentage of "Thumbs Up" ratings from your last 200 rated sessions.

  • The calculation happens in real time, but your public-facing score is updated once a week, on Sundays.

  • To ensure fairness, your Yo! Rate will only be published on your profile after you have received at least 200 ratings.


➡️Filtered Ratings (Ratings That Don't Affect Your Public Score)


To ensure your public score is as fair as possible, some evaluations, while they can be submitted by the yoser, are automatically filtered out and do not count towards your "Yo! Rate" statistic. This happens in two specific cases:

  • Trial Sessions

  • Sessions ended by you using the 'End Lesson' button


➡️Disabled Ratings (When rating is not possible)


In other cases, where a session ends due to a major technical or attendance failure, the option to rate the session is completely disabled for the yoser. This is to prevent unfair ratings resulting from issues that aren't related to teaching quality. This occurs when a session is automatically canceled because:


  • The tutor did not enter the Yo! Zone within 2 minutes of the start time (tutor No-Show).

  • The tutor did not remain connected for the minimum required time (at least 20 minutes for a 25-min session, or 40 minutes for a 50-min session).

  • The tutor remained disconnected from the Yo! Zone for 5+ consecutive minutes.

  • The Yoser did not enter the Yo! Zone within 10 minutes of the start time (yoser No-Show).

  • The Yoser remained disconnected for 10+ consecutive minutes.

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