Yo! Rate - Yoser ratings

Aleksandra

Last Update 7 mesi fa

For each session you have with a yoser, you can be rated with:


  • thumbs up - a positive evaluation

  • ok - a neutral evaluation

  • thumbs down - a negative evaluation


Yosers can rate a tutor up until 72 hours after the session.


Always considering the last 200 ratings received, filtering out the disregarded ratings (more on this below), the percentage of positive reviews received indicates the tutor's Yo! Rate. Yosers will only see the Yo! Rate on the tutor's profile. E.g., “97% positive” will show on the tutor's profile.


The Yo! Rate is calculated in real time, but it is only published on the tutor's profile on Sundays, so it results from evaluations received over the previous week.


The yoser may also leave a comment along with their rating if they wish to do so. Only the last 20 comments a tutor received will be published on their profile. The yoser's name, photo, and the month of the rating will be published with every comment.


Some evaluations will not be counted toward the calculation of statistics. The filtered evaluations are those of the following cases:
  • Evaluations of sessions that ended early because the tutor used the "End Session" button
  • Evaluations of trial sessions


For all scenarios below, where there were events during the session, the yoser will not be able to evaluate the tutor.
  • Sessions that ended automatically because the tutor did not log into the Yo! Zone within 2 minutes of the start time
  • Sessions that ended automatically because the tutor didn't remain connected in the Yo! Zone for at least 20 or 40 minutes, depending on the session length
  • Sessions that ended automatically because the tutor remained disconnected from the Yo! Zone for 5 consecutive minutes
  • Sessions that ended automatically because the yoser did not log into the Yo! Zone within 10 minutes of the start time
  • Sessions that ended automatically because the yoser remained disconnected from the Yo! Zone for 10 consecutive minutes


The Yo! Rate will only be published after the tutor receives 200 evaluations.

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